Terms of Service

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. This means you must be 18 or older in most UK jurisdictions to create an account, browse product information, and place an order through our online store.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. This includes respecting consumer protection regulations, import restrictions for nutritional supplements, and age-verification requirements that may apply to specific product categories on our store.

A breach or violation of any of the Terms will result in an immediate termination of your Services. We may also suspend or close your account if we detect suspicious activity, fraudulent ordering patterns, or repeated chargebacks that suggest misuse of our platform rather than genuine purchasing intent.

We reserve the right to refuse service to anyone for any reason at any time. This discretion helps us maintain a fair shopping environment and protect both our customers and our operations from fraudulent or abusive activity on the platform.

You understand that your content (not including credit card information) may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer over secure networks. We use industry-standard encryption protocols to safeguard your payment details from the moment they leave your browser until they reach our payment infrastructure.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us. This includes product descriptions, ingredient lists, photography, and editorial content published across our catalogue. If you wish to reference our materials for educational or editorial purposes, please contact us first to discuss licensing and attribution requirements.

We may modify or discontinue features of the Service temporarily or permanently without prior notice. We are not liable to you or any third party for such modifications, though we will do our best to communicate significant changes through email or a site notice when feasible.

We are not responsible if information made available on this site is not accurate, complete, or current. While we make every reasonable effort to verify product details, ingredient lists, and nutritional data before publishing, specifications can change. Manufacturers may revise formulations, update serving sizes, or adjust recommended daily intake values without notifying us directly.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more complete sources of information. For the most current ingredient panel, allergen declarations, and usage directions, always refer to the product label and packaging you receive.

Any reliance on the material on this site is at your own risk. We encourage customers with specific dietary questions or known sensitivities to contact our support team before placing an order, so we can share the most up-to-date information we have on file from our suppliers.

Prices for our products are subject to change without notice. We adjust our pricing in response to supplier costs, currency exchange rates, shipping fees, and changes in VAT or import duties that affect the landed cost of goods sold to UK addresses. Prices displayed at the time you place an order are the prices that apply to that transaction.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. This may include retiring product lines, updating categories, revising how nutritional information is presented, or changing the checkout flow to improve reliability.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service. If a product you have already ordered becomes unavailable, we will contact you using the email or phone number provided at checkout to arrange a refund or a suitable alternative.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy, which is published separately on this site. We recommend reviewing the return guidance for the specific product category before completing your purchase.

We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. However, we cannot guarantee that your monitor's display of any colour will match the actual product colour. Packaging may also vary from what is shown online as manufacturers update labels and container designs periodically.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. Some items in our catalogue may not be available for delivery to certain postcodes or international destinations due to shipping restrictions on nutritional supplements. Any applicable delivery limits will be displayed at checkout based on the address you enter.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. This helps us manage stock availability fairly during periods of high demand and prevents unauthorised reselling of our products on third-party marketplaces.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address or phone number provided at the time the order was made. Please ensure your contact details are accurate and current so we can reach you promptly if there is an issue with your purchase.

You agree to provide current, complete, and accurate billing and shipping information for all purchases made through our store. If we are unable to verify your payment details or delivery address, we may hold the order pending clarification or cancel it with a full refund to your original payment method.

If you have questions about these Terms of Service, your order, or any aspect of shopping with Vitality Hub, our support team is available during regular business hours and ready to help. You can also review our related policy pages for more detail on specific topics.