Policy Document — Shipping
Shipping Policy
Vitality Hub provides nutritional supplements to customers throughout the United Kingdom. This policy outlines our procedures for processing and delivering your orders from our Edinburgh location to your door.
Section 01
Processing Times
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Processing begins once your payment has been confirmed and your order moves into our packing queue at our Edinburgh fulfilment location. During seasonal peaks or promotional periods, the processing window may extend slightly as our team works through the queue in the order received. We will always notify you by email if anything about your expected timeline changes.
Standard Processing
1–2 days
Business days, Monday through Friday, excluding UK public holidays.
Dispatch Origin
Edinburgh
All parcels leave our central UK fulfilment location on Princes Street.
Section 02
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer Standard UK Shipping (3-5 business days) and Express UK Shipping (1-2 business days). Delivery delays can occasionally occur due to courier issues beyond our control. We ship all items from our central location in Edinburgh.
The exact cost depends on the weight and size of your parcel, which is reflected at checkout before you confirm your order. You can review both options side by side and select the one that best fits your schedule. If you have a specific deadline, we recommend choosing Express shipping and placing your order early in the week to avoid weekend gaps in the courier network.
Standard UK Shipping
3–5 business days
Calculated at checkout based on parcel weight and destination. A steady, reliable option for everyday orders with no particular rush.
Express UK Shipping
1–2 business days
Prioritised handling and faster courier service. Best when you need your supplements arriving quickly or before a weekend.
Dispatch Point
21 Princes Street, Edinburgh EH2 2BY, United Kingdom
Section 03
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of the shipment being initiated. You can use this number to monitor your package via the courier's online portal.
If you do not receive a shipment confirmation within the standard processing window, first check your spam or promotions folder, then reach out to our team. The confirmation email is separate from your original order receipt and will only arrive once the parcel has physically left our Edinburgh facility.
What to expect after ordering
-
01
Order Confirmation
Sent immediately after checkout. Confirms your items, billing details, and delivery address.
-
02
Packed at Edinburgh
Your supplements are gathered, checked, and sealed for dispatch within 1-2 business days.
-
03
Shipment Confirmation
Arrives with your tracking number. Tracking becomes live within 24 hours of dispatch.
-
04
In Transit and Delivered
Follow the parcel through the courier portal until it reaches your selected delivery address.
Section 04
Customs, Duties, and Taxes
Vitality Hub is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Note that as we ship exclusively within the UK, these fees are generally not applicable for domestic orders.
Because every parcel we dispatch travels from Edinburgh to a UK address, the customs scenario described above is unlikely to affect your order in practice. This section is included for completeness and covers the rare exception where a courier may apply a local handling charge for certain remote postcode areas.
UK-only shipping
We currently do not ship to addresses outside the United Kingdom. If you place an order with an international delivery address, we will contact you to arrange a refund or an alternative UK shipping address.
Section 05
Damages
Vitality Hub is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We will assist you with the necessary documentation for your claim.
In practice, the steps below help resolve the situation quickly. Photograph everything before disposing of any packaging, as the courier will usually request visual evidence of both the product and the outer box. Our team can provide copies of your dispatch records and any reference numbers connected to your parcel.
If your parcel arrives damaged
- Photograph the parcel and contents — capture the outer box, any sealing tape, internal padding, and the product itself from multiple angles.
- Keep all packaging — do not discard the box, filler, or labels. The courier may need to inspect or collect them.
- Contact the carrier — file a claim directly through the courier's online portal using your tracking number.
- Email our team — write to [email protected] so we can supply dispatch records and support your claim.
Section 06
Incorrect Shipping Addresses
We are not responsible for orders that are not delivered due to incorrect shipping information provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the order.
Please review your delivery address carefully at checkout, including flat or unit numbers, postcode, and any access notes the courier may need. If you notice an error after placing your order, contact us as quickly as possible. If the parcel has not yet been handed to the courier, we can usually update the address. Once the order is in transit, we are unable to redirect it and must wait for the courier to process a return or attempted delivery.
Need to update an address?
Email [email protected] with your order number and the corrected address. We will confirm whether the change is still possible before dispatch.
Quick Reference
Shipping Summary
- Processing Window
- 1–2 business days
- Standard Delivery
- 3–5 business days
- Express Delivery
- 1–2 business days
- Shipping Region
- United Kingdom only
- Tracking Activates
- Within 24 hours of dispatch
- Dispatch Point
- Edinburgh, United Kingdom
Questions about your delivery?
Our team is available during working hours to help with tracking, address changes, or any delivery concerns. We can pull up your dispatch records and walk through the next step with you.
Vitality Hub — Edinburgh Office
21 Princes Street, Edinburgh EH2 2BY, United Kingdom
+44 131 496 5327
Mon–Fri: 09:00–18:00 · Sat: 10:00–16:00