Returns and Exchanges Policy
We want you to feel confident in every order. If something is not right or you have changed your mind, we offer a straightforward returns process for unopened and unused items within 30 days of delivery.
Thirty Days
You have 30 calendar days from the date of delivery to initiate a return. We believe this gives you ample time to decide whether a product fits your daily routine.
If more than 30 days have passed since your order arrived, we cannot offer a refund or exchange. We recommend inspecting your order as soon as it arrives so you can act quickly if a return is necessary.
- 30 days from delivery to request a return
- 48 hours to report damaged or incorrect items
- 5 to 10 business days for refund to appear
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it. The product must be unopened, the security seal must be intact, and the packaging must be undamaged.
Due to the nature of dietary supplements, we cannot accept returns for products that have been opened or tampered with, as we cannot guarantee their safety for resale. If you have received a product that is defective or damaged on arrival, please contact us immediately for a replacement.
Unopened, sealed, undamaged packaging
Opened, tampered, or used products
How to Initiate a Return
Email Our Team
Contact our customer support team at [email protected] with your order number and the reason for your return.
Receive Authorization
Our team will issue a Return Authorization and provide the correct address for our Edinburgh processing center. Do not send items without this authorization.
Ship Securely
Package your return securely and send it with a tracked shipping service. You are responsible for the return shipping cost unless the item was damaged or incorrect.
Packaging Your Return
When sending an item back, use the original shipping box if possible. We strongly advise using a tracked shipping service, as we cannot be held responsible for returns lost in the mail. Keep your shipping receipt until you have received confirmation that your refund has been processed. The condition of the item upon arrival at our warehouse will determine the final eligibility for a refund.
Refund Processing and Timelines
Once your return is received and inspected by our quality control team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 to 10 business days. Your bank or credit card company may take additional time to post the credit to your account.
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01
Return received
Our quality control team inspects the item.
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02
Email notification
We confirm receipt and tell you whether the refund is approved.
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03
Refund issued
Credit applied to your original payment method within 5 to 10 business days.
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04
Funds appear
Your bank or card provider may take additional time to post the credit.
Exchanges for Different Products
If you would like to exchange a product for a different item in our catalog, the easiest way is to return the unwanted item for a refund and place a new order for the preferred product. This ensures you receive the new item as quickly as possible and keeps the transaction records clear.
If the exchange is due to an error on our part, such as shipping the wrong item, we will cover the costs of the exchange and ensure you get the correct supplement without delay.
Browse New Items
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We will ask for a photograph of the damage or the incorrect item to help us improve our logistics and provide evidence for the courier.
In these cases, we will provide a pre-paid return label and ship a replacement to you immediately at no additional cost. Your satisfaction is our priority, and we will work quickly to correct any mistakes.
Non-Returnable Items
In addition to opened supplements, certain other items may be non-returnable, such as gift cards or items purchased as part of a final sale or clearance event. These exceptions will be clearly marked at the time of purchase.
If you have questions about whether a specific item can be returned, please reach out to our team before finalizing your order. We are committed to transparency and want you to have all the information you need before you buy.
Start Your Return Today
Our Edinburgh-based support team is ready to help with any return, exchange, or product question. Reach out with your order number and we will guide you through the process.
Address
21 Princes Street, Edinburgh
EH2 2BY, United Kingdom
Phone
+44 131 496 5327Hours
Mon–Fri: 09:00–18:00
Sat: 10:00–16:00