Shipping and Delivery Information
Vitality Hub is committed to delivering your premium wellness products as quickly and safely as possible. We ship exclusively within the United Kingdom, ensuring focused and reliable service to our local customer base. All orders are dispatched from our central hub in Edinburgh.
Delivery Areas and Coverage
We provide shipping services to all addresses within England, Scotland, Wales, and Northern Ireland. This includes delivery to the Channel Islands, the Isle of Man, and the Scottish Highlands and Islands, although these areas may experience slightly longer delivery times.
Dispatch Origin
21 Princes Street
Edinburgh EH2 2BY
United Kingdom
Coverage extends to all UK postcodes including Highlands and Islands.
Mainland UK
England, Scotland, Wales, and Northern Ireland postcodes receive our standard dispatch windows. Multiple courier partners ensure the most efficient route for your specific location.
Remote & Islands
Channel Islands, Isle of Man, Scottish Highlands and Islands may see slightly longer delivery windows due to ferry and remote logistics routes.
Standard and Express Shipping Options
We offer multiple shipping tiers to meet your needs and budget. Shipping costs are calculated at checkout based on the weight of your order and your chosen delivery speed. We occasionally offer free standard shipping on orders over a certain value, which will be highlighted in your basket.
Tier 01
Standard Shipping
Our most cost-effective option for routine orders. Suited to customers who plan ahead and want their wellness products delivered reliably without urgency.
- —Calculated by weight at checkout
- —Free shipping on qualifying baskets
- —Tracked from Edinburgh dispatch
Tier 02
Express Shipping
For customers who need their supplements sooner. Express parcels are prioritised at our packing bench and handed to the courier on the next available collection.
- —Premium rate by weight and zone
- —Priority handling at dispatch
- —Full tracking with SMS updates
Delivery windows are estimates. Adverse weather, remote routing, and bank holidays may extend transit times beyond the ranges shown above.
Order Processing Times
Our team at 21 Princes Street works to process all orders promptly. Orders placed before 1:00 PM on a business day are usually dispatched the same day. You will receive an email notification as soon as your order has been handed over to the courier.
Step 01
Order Received
Your order drops into our packing queue at the Edinburgh hub. You receive an immediate email confirmation with your order reference and items.
Step 02
Packing & Checking
Each parcel is checked for accuracy, packed in eco-friendly materials, and securely sealed to protect bottles from impact and temperature shifts during transit.
Step 03
Courier Handover
Parcels are collected daily by our courier partners. You receive a dispatch email with your unique tracking number and a link to follow your package from Edinburgh to your doorstep.
Cut-off & Exceptions
Real-Time Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website. This allows you to follow your package from our Edinburgh warehouse all the way to your doorstep.
You can sign up for SMS or email updates directly with the courier to receive notifications about your delivery window. We recommend keeping an eye on your tracking information to ensure someone is available to receive the package.
Tracking Reference
VH-UK-XXXXXX
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Dispatched
Edinburgh hub handover confirmed
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In Transit
Moving through the courier network
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Out for Delivery
With your local courier
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Delivered
Signed for at your address
Packaging and Product Safety
We take great care in how we package our products to ensure they arrive in pristine condition. We use sturdy, eco-friendly materials that protect the glass or plastic bottles from impact and temperature fluctuations during transit. Every order is double-checked for accuracy and securely sealed before leaving our facility.
Eco-Friendly Materials
Sturdy, recyclable cardboard and paper fill replace single-use plastics wherever possible, protecting both your products and the environment.
Impact Protection
Cushioning around each bottle absorbs knocks and temperature shifts during transit, so glass and plastic containers arrive intact and sealed.
Double-Checked & Sealed
Every order is verified for accuracy against your packing slip and securely sealed before it leaves our Edinburgh facility.
If your package appears damaged upon arrival, please take a photo and contact our support team immediately so we can resolve the issue for you.
Missed Deliveries and Redelivery
If you are not at home when the courier attempts to deliver your package, they will usually leave a card with instructions on how to arrange a redelivery or where to collect your parcel from a local pick-up point. Most couriers will make two or three delivery attempts before returning the package to us.
Please ensure that the shipping address provided at checkout is accurate and includes any necessary gate codes or special instructions to avoid delivery failures.
Shipping to P.O. Boxes
Currently, we are unable to ship to P.O. Box addresses due to courier restrictions for tracked parcels. Please provide a residential or business street address for your delivery. If you are unsure if we can deliver to your location, please contact our support team at [email protected] before placing your order.
We want to ensure that your shopping experience is smooth and that your products arrive without unnecessary complications.
International Shipping Policy
At this time, Vitality Hub exclusively serves the United Kingdom market. We do not offer international shipping to Europe or the rest of the world. This focus allows us to maintain the highest level of service and comply with all UK-specific nutritional and labeling regulations.
If you are visiting the UK and would like to have products delivered to your temporary address, we are happy to accommodate such orders within our standard domestic shipping framework.
Delivery Questions
Common queries about UK shipping, dispatch windows, and what to expect when your parcel arrives. For anything not covered here, our Edinburgh support team is ready to help.
Which courier carries my parcel? +
We work with a small group of UK courier partners chosen for their reliability and tracking quality. The specific carrier for your order depends on your location and the service tier you select at checkout. You will see the carrier name in your dispatch email.
What happens if I miss my delivery? +
The courier will leave a card with instructions for redelivery or collection from a local pick-up point. Most couriers make two or three attempts before returning the parcel to us. You can also check your tracking link to rearrange delivery directly with the courier.
Can I ship to a P.O. Box? +
No. We are currently unable to deliver to P.O. Box addresses because our couriers require a signature on tracked parcels. Please provide a residential or business street address at checkout.
Do you ship outside the UK? +
We serve the United Kingdom only, including England, Scotland, Wales, Northern Ireland, the Channel Islands, the Isle of Man, and the Scottish Highlands and Islands. We do not ship to Europe or the rest of the world at this time.
My parcel arrived damaged — what do I do? +
Please take a photo of the damage and contact our support team at [email protected] as soon as possible. We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate.
When will my order be dispatched? +
Orders placed before 1:00 PM on a business day are usually dispatched the same day. Orders placed after the cut-off, or on weekends and bank holidays, are processed on the next business day. During peak periods processing may take up to 48 hours.
Delivery Support
Questions about a tracking number, a delivery window, or a parcel that has not arrived? Our Edinburgh support team is here to help during working hours.
Contact Details
Vitality Hub
21 Princes Street
Edinburgh EH2 2BY
United Kingdom
+44 131 496 5327
Working Hours
Mon–Fri: 09:00–18:00
Sat: 10:00–16:00
Dispatch Hub
21 Princes Street
Edinburgh EH2 2BY
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